Communication Protocol
Students and mentors are required to maintain frequent communication with each other. To assure that this communication takes place, mentors contact students at least as often as detailed in the following protocol:
- During the first term the mentor and students meet once each week by phone for a substantive discussion about engaging learning and assessments until the student achieves on-time-progress (OTP), i.e., the student’s progress reflects that they are meeting on-time-progress toward graduation (OTP).
- After the first term, for students who meet OTP, mentors and students meet at least once every two weeks by phone for a substantive discussion about engaging learning and assessments.
- For students on financial aid warning or termination, the mentor and students meet at least once each week for a substantive discussion about engaging learning and assessments by phone until the student achieves OTP.
If a student misses a regularly scheduled weekly call, the mentor immediately sends an email to the student requesting to re-schedule the appointment. Students who do not respond to this email or other phone outreach within the next 15 days of the last call with the mentor will be deemed inactive and reported to the mentoring team manager. The mentoring team manager and mentor will contact inactive students via telephone and email prior to initiating an administrative withdrawal. Inactive students who fail to re-establish phone contact with the mentor within 20 days of the last call attended by the student may be administratively withdrawn from WGU.
If a student misses a regularly scheduled bi-weekly call, the mentor immediately sends an email to the student requesting to re-schedule the appointment and meet with the mentor within the next 72 hours. Students who do not respond to the emailed request for re-scheduling and meet with the mentor, will be deemed inactive and reported to the mentoring team manager. The mentoring team manager and mentor will contact inactive students via telephone and email prior to initiating an administrative withdrawal. Inactive students who fail to re-establish phone contact with the mentor within 20 days from the date of the last call attended by the student may be administratively withdrawn from WGU.
Students who are repeatedly inactive are subject to more immediate withdrawal.
If a student misses a regularly scheduled bi-weekly call, the mentor immediately sends an email to the student requesting to re-schedule the appointment and meet with the mentor within the next 72 hours. Students who do not respond to the emailed request for re-scheduling and meet with the mentor, will be deemed inactive and reported to the mentoring team manager. The mentoring team manager and mentor will contact inactive students via telephone and email prior to initiating an administrative withdrawal. Inactive students who fail to re-establish phone contact with the mentor within 20 days from the date of the last call attended by the student may be administratively withdrawn from WGU.
Students who are repeatedly inactive are subject to more immediate withdrawal.
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